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Scuba Diving Resort Business Management Training (BMT) Mermaid’s Dive Centers' comprehensive dive resort manager program exposes the dive professional to the skills and business principles needed to operate a successful PADI Five Star Dive Center or PADI Gold Palm Resort. Taking dive skills already learned from the professional level dive training now the diver gains the expertise to become a dive resort operations specialist/manager. During the dive center management training, divided into eight unique and informative modules, we introduce you to many aspects of the scuba dive industry. All modules are conducted in real life settings with real staff, divers and dive clients. As the busiest dive centre in central Thailand, Mermaid’s is in a unique position to increase your knowledge and skills and make you vastly more organized, ready and employable. Our dive resort business management training prepares the diver to enter the diving industry and work in dive centers and resorts at management level worldwide.
Module 1 – Organization: How do I keep it all running? This is an overview conducted with Mermaid’s dive senior management on how we keep the dive center operational and profitable. Topics include:
Module 2 – Marketing: – Have you heard about me yet? This is a detailed description of dive business marketing techniques used to promote diving businesses, including print, visual and electronic media. Topics include:
Module 3 – Sales: Who’s going to buy my stuff? This module will concentrate on the retail side of the scuba industry including ordering, presentation and sales techniques. Topics include:
Module 4 – Accounting: Where has all my money gone? This module will teach you the principles of dive shop book keeping and accounting. We’ll show you how to mange cash flow as well and also how to price various courses and dive trips for maximum profitability weighed in against excellent service. Topics include:
Module 5 – PADI and Company: How do I work with the Diver Training Agencies? This module will familiarize you with the tricks and techniques of getting the most from PADI and the various training agencies such as Divers Alert Network (DAN) that you will deal with as the owner/operator of a dive business. Topics include:
Module 6 – Customer Complaints: What do I do if it all goes wrong? This module will train you in the skills and temperament needed to deal with those difficult situations and/or difficult customers that can make or break any dive business. We will train you in the methods of turning your loudest detractors into your biggest fans. Topics include:
Module 7 – Staff: How do I handle all those people? This module will train you in the realities and techniques of dealing with your dive shop staff. Training will include the handling of dive instructor staff, dive shop personnel, boat captains and crew and the myriad of other folks who keep a scuba business together. Topics include:
Module 8 - Marketing yourself: I am over here! Module 8 covers getting your foot through the door to your first dive job. Essential to start your dive career is knowing how to present your credentials professionally and effectively. You will be skilled in many areas of diver resort management and this needs to be showcased. We create a very professional scuba diving CV (dive resume) and discuss important dive resort interview techniques. Focusing on the main selling points for yourself and promoting strengths will kick start you scuba dive career.
Mermaid’s Dive Business Manager Special Project Opening your own Dive Center – All throughout your training you will be working with an experienced PADI Course Director and the most successful diving center in Central Thailand ). Assistance in putting together a comprehensive plan to create and manage a new dive center in an actual location in Southeast Asia. Who knows, some of these plans can end up coming off the drawing board and into the real world! Cost:
Notes: - Accommodation included. - ALL manuals and certification fees included. - Pre-requisite for Resort Operations program - The diver must be 18 years of age and certified to Dive Master or above.
Scuba Dive Jobs! All Mermaids Professional divers are entitled to use the Mermaids partnership with Diversjobs for their dive employment assistance. An exclusive partnership has been launched with the largest and best maintained database of scuba diving jobs on the web. Dive careers are started with our special dive job service - this can be used any time after the dive training.
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